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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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John Chandler

October 23, 2026

5 out of 5 rating by John Chandler
"Very friendly and helpful people! Would highly recommend to everyone!"
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Whit Lindsay

October 21, 2026

5 out of 5 rating by Whit Lindsay
"SUPERB SERVICE!! THESE GUYS ARE AWESOME!! THEY REALLY TAKE CARE OF THEIR CUSTOMERS, IT'S LIKE YOUR FAMILY AT THE MARSHALL OFFICE💜"
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Lloyd

October 21, 2026

5 out of 5 rating by Lloyd
"Excellent service"
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Matt Junes

October 21, 2026

5 out of 5 rating by Matt Junes
"Shannon and George are a couple of great guys and their customer service is top notch."
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Shirley Campbell

October 20, 2026

5 out of 5 rating by Shirley Campbell
"Shannon has been amazing to work with."
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Gloria Wilson

October 20, 2026

5 out of 5 rating by Gloria Wilson
"Awesome service"
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Cindy McIntosh

October 20, 2026

5 out of 5 rating by Cindy McIntosh
"I've been a Shannon Surholt, State Farm customer for many years. They are always friendly, upbeat and professional 😊. Customer service is outstanding!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kyle McKinley

October 19, 2026

5 out of 5 rating by Kyle McKinley
"Awesome people to do business with. They are some of the few that will actually take the time to sit down and thoroughly explain the details to you."
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Greatest Ever

October 2, 2026

5 out of 5 rating by Greatest Ever
"George and Shannon are great they handle everything soon as I call. Great guys."
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Richard Fluker

September 23, 2026

5 out of 5 rating by Richard Fluker
"A person I bumped from behind in a carwash filed a liability claim against me for the minor damage to his rear bumper. State Farm took care of this every step of the way with agent Shannon Surholt reassuring me and putting me at ease regarding this unfortunate incident. I've carried State Farm auto insurance for decades and will continue to do so. I have confidence in State Farm and most certainly in Shannon Surholt."
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Jessica Jackson

April 15, 2026

5 out of 5 rating by Jessica Jackson
"Friendly and Customer Service is top notch!"
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barry forman

December 22, 2025

5 out of 5 rating by barry forman
"From my initial phone call to visiting the office, they were Quick friendly and very helpful."
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Kaden Pinson

December 19, 2025

5 out of 5 rating by Kaden Pinson
"Best insurance agency anywhere around here as far as iam concerned George and Shannon will work their butt off and go above and beyond to to help and guide you through any concerns you or questions you may have. Every time I have contacted George he is always very polite and respectful very easy to talk to and will get the job done every time these guys really know how to make being fully insured and covered easy!"
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Victoria Upchurch

December 18, 2025

5 out of 5 rating by Victoria Upchurch
"I am very happy with my switch to Statefarm from Progressive. George is a very hard working agent who is always actively looking for ways to help out. George is either helping out with community events or he is helping his customers reach their goals and stay in budget."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Greg Wallace

December 16, 2025

1 out of 5 rating by Greg Wallace
"Terrible place to do business. They quoted me a price for homeowners insurance, I paid the price they quoted for a full year. 2 months later wanted to charge and extra $1300. Shannon and his team are as crooked as they come."
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William Budro

June 20, 2025

5 out of 5 rating by William Budro
"I was shopping around to save some $$$ and they did that! They saved me a lot of cash. Very pleased with the rates and service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Chelsea Garner

June 13, 2025

5 out of 5 rating by Chelsea Garner
"I am more than impressed with how deligent Shannon’s office is. There’s not one thing I have had to stress about that him and George haven’t handled for me! They’ve gotten me the best rate for my insurance, and always fill me on things that cater to what I could need for my future. Highly satisfied with their hospitality, and customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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MrCobrajohn

June 10, 2025

5 out of 5 rating by MrCobrajohn
"Working with George at the Marshall, Tx location has been a great experience. Was easy to switch and helped us save on our insurance policy. We appreciate his assistance and would recommend. Their rates for Tesla drivers were the lowest compared to many other company’s while having better coverage."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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JB

April 3, 2025

1 out of 5 rating by JB
"Unprofessional staff."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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William Barth Jr

January 29, 2025

5 out of 5 rating by William Barth Jr
"One of the best insurance agents i had. Shannon and his crew are top-notch. They will take care of all your insurance needs. Very friendly and professional."
We responded:
"Thank you so much for the kind words! We are grateful for the opportunity to serve you. "
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Tammy Sargent

November 4, 2024

5 out of 5 rating by Tammy Sargent
"They have been so helpful reviewing all our options on our insurances so that we could choose wisely for our homes and vehicles. Thank you for answering all our questions ,for being reachable , professional, and friendly . We highly recommend them and thank them for all their assistance. We are very satisfied."
We responded:
"Thank you! We appreciate the opportunity to help you understand your options. Let us know if you need anything."
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Marlys Sargent-Goodall

November 4, 2024

5 out of 5 rating by Marlys Sargent-Goodall
"Great service and helpful office staff. Highly recommended using Shannon and his team for your insurance needs."
We responded:
"Thank you Marlys! Happy to help, we are grateful. "
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Robin Jimerson

July 5, 2024

2 out of 5 rating by Robin Jimerson
"Office not available to answer the phone AND not returning call as they said they would."
We responded:
"We are sorry you experienced this. This is not normal for how we run our office. We apologize and will be happy to discuss this further with you. "
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Don damuth

January 26, 2024

5 out of 5 rating by Don damuth
"Friendly courtesy service, always ready to assist with any questions or problems"
We responded:
"Thank you, Don! "
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Beatriz Gonzalez

January 26, 2024

5 out of 5 rating by Beatriz Gonzalez
"I can depend on him answering my questions and always helpful"
We responded:
"Thank you, Beatriz! Appreciate the opportunity to serve you. "